Privacy Policy – Cleo Skin Clinic
Cleo Skin Clinic (“Cleo”, “we”, “us” or “our”) is committed to protecting your online privacy. Your privacy is important to us, and we are open about our information-gathering practices. This Privacy Policy explains what information we collect through our website https://cleoskinclinic.com/ (the “Website”), how we use it, and what rights you have over it. Please take the time to read it.
What information does Cleo Skin Clinic collect?
We collect personally identifiable information only when it is needed to provide you with a service, fairly and lawfully, and with your knowledge and consent. We explain why we are collecting it and what we plan to do with it.
Registration and contact information. When you book an appointment, send an enquiry or subscribe to updates on the Website, we may ask for your name, gender, phone number, email address, date of birth or age, address, city and country, and your skin or hair concerns and interests. Optional details such as age and gender are never compulsory.
Information you give us voluntarily. We may keep the emails, messages and letters you send us, and the details you share when you contact us, fill in a form or survey, or leave feedback. This may include your name, email address, mobile number and location.
Support and user experience. We record your internet protocol (IP) address, browser type and general usage statistics to fix server issues, manage our Website and improve your experience. From time to time we may invite you to take voluntary online surveys, which may ask for contact and demographic details such as pin code or age.
Information from third parties. If you sign in or contact us through a third-party account such as Google, Facebook or Instagram, we may receive basic details from that account, such as your public profile, name and email address, to communicate with you and provide our services.
How would your information be used?
Cleo Skin Clinic uses your information to:
- Respond to your enquiries and manage your appointments and follow-ups
- Provide information about our services, new developments, offers, discounts, celebration wishes, news and events
- Personalise and improve our Website and services
- Troubleshoot problems and keep our systems secure
With your consent, we may add your email address to our mailing list and contact you by phone, SMS, email or WhatsApp. You will not be put on the mailing list of any third party, and your email address, name, city, phone number or country will not be divulged to anyone else. You can unsubscribe at any time by clicking the “Unsubscribe” link at the bottom of our emails, replying “STOP” to our messages, or contacting us using the details below.
Cleo Skin Clinic does not sell its users’ email addresses or any other information. We will use your information only in line with this policy and applicable laws, and we do not share or disclose it through direct or indirect sources except as described here.
Editorial Integrity and Policy
We aim to bring you reliable and trusted information about dermatology and skin, hair and body health. Our information is written and reviewed by specialists from the industry. However, it is for general awareness only, and we urge you to seek an expert’s opinion before acting on anything mentioned. Choose information wisely and do not delay professional medical advice because of what you have read on our Website.
Third Parties and Disclosure
We do not sell any personal or customer information. We will never disclose your details to a third party except:
- With vendors and service partners (for example appointment, messaging, analytics and payment providers) who help us carry out your service request and are required to keep your information confidential
- To government authorities and other concerned parties in cases of fraud or legal requirement, as required by law
We may use data in a general, anonymous form, without any reference to your name, to create marketing statistics, examine usage trends, identify user demands and meet customer needs. We may also use the information you provide to improve our Website and services, but not for any other purpose.
What are cookies and how do we use them?
A cookie is a small file placed in your web browser that collects information about your browsing behaviour. Our Website uses cookies to analyse website traffic, measure usage, remember your preferences and help us provide you with a better experience. Cookies do not access information stored on your computer or any personal information such as your name, address, email address or telephone number.
Cleo Skin Clinic’s Website accepts cookies by default, but you can reject or delete them by changing your browser settings. This may, however, prevent some parts of the Website from working properly.
Security and Retention
We work to ensure the security, integrity and privacy of the personal information submitted through our Website, and we periodically update our security measures in light of current technologies. We use commercially reasonable means to protect the data we store from loss, theft, unauthorised access, disclosure, copying, use or alteration.
We keep your information only for as long as needed to deliver the service you requested or as required by law.
Your Rights and Choices
You may contact us at any time to ask what personal information we hold about you, to correct or update it, to withdraw your consent, or to ask us to delete it, subject to applicable law. You may also decline to provide personal information, but in that case you may not be able to use some of our services.
External Links
Our Website may contain links to external websites that we do not control. We cannot take responsibility for the privacy policies, content or practices of those websites, so please read their policies before sharing information.
Change in Privacy Policy
To keep this policy current, we may modify it at any time at our sole discretion. All modifications take effect immediately upon posting on this Website, and we will notify users of significant updates on the Website and, where appropriate, by text message or email. Please return periodically to review this policy. All information provided by our Website is governed by and interpreted according to the laws of India.
This privacy policy applies to all websites and mobile applications owned and operated by Cleo Skin Clinic.
Your Acceptance of these Terms
By continuing to use our Website, you consent to the privacy and personal information practices described in this policy. If you have any questions about how we manage your personal information, please contact us:
Cleo Skin Clinic Flat No: 13, 2nd Floor, Rd No 1, Opposite GHMC Park, Kukatpally, Hyderabad
Phone: +91 96669 20777 | +91 95500 05777